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Frequently Asked Questions
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Please know that this FAQ is a work in progress, and more will be forthcoming soon.

  1. How do I create an account/ register?

    1. Click the Register button at the very top of the website or click the “Haven’t registered yet?” link in the sidebar:  https://www.cupso.org

    2. Now select the proper membership from the list. Please see the following image/ screenshot.

    3. Click the “Continue” button.

    4. Now create a username, password, and enter a valid email address. Please see the screenshot.

    5. Please click the accept button if you agree to the terms of the membership that you selected.

    6. Fill out all of the fields that apply, all required fields will be marked with a red *. A example of those required fields are shown in the following screenshot.

    7. Now please enter in your billing information if it is different from your previous contact information.

    8. Please also select your "method of payment", you can find that area in the screenshot below.

    9. Click the “Submit Securely” button to finish registering.

    10. You can now download you invoice/ receipt. Click the “View Invoice/Receipt” button that you see as shown below.

    11. Click the “print” button at the very top left of this page. Please see the following screenshot.

  2. How do I reset my password?

    1. Click the Login button at the very top of the website or the login box that is located both on the homepage and in the sidebar on every page: https://www.cupso.org.

    2. You will just need to click the “Forgot your password?” link right under the password field. (See image below.)

  3. How do I pay for a membership?

    1. You can currently still mail it in as always, or you can pay online now. Just log into your account, if your account is up for renewal then you will be immediately redirected to pay before you can fully log into the community. If you currently do not have an account with us than please go through the registration process and at the end of registering you will be asked to make a payment.

  4. What if I need to cancel my membership?

    1. Please contact us at cupso@sog.unc.edu and we will get back to you within the next few business days about this matter.

  5. My account is suspended what do I do?

    1. If you log into the website and receive the following message, then that means that your master account has not paid for this year yet. You will need to contact your Business Office and receive a status update on a timeline from them.

  6. How do I pay my invoice?

    1. Just log into your account, if your account is up for renewal then you will be immediately redirected to pay before you can fully log into the community.

    2. Otherwise you can pay by going through the following process:

  7. How do I find my receipts/ invoice?

    1. To find you invoice you will first need to log into the community.

      1. Click on the "Status" dropdown filter to help narrow your search.

      2. Click on your name in the upper right hand of the screen.
      3. Then click on "Invoices" from the dropdown that appears.
      4. Make sure to click on the "Membership" tab.
      5. If your master account are current with your dues then you should see the same screen as seen here.
  8. How do I get a refund?

    1. Please contact us at cupso@sog.unc.edu or cupso-payments@sog.unc.edu and we will get back to you within the next few business days about this matter.

  9. Where is the directory?

    First your can find basic directory information like you always did before on the this page: Member Directory. Or if you want more information than what is found in the public directory please log into the community. The following instructions should assist you in navigating the new search functionality.

    1. You can find the more advanced directory after you have logged into the community.

    2. Click the Login button at the very top of the website or the login box that is located both on the homepage and in the sidebar on every page: https://www.cupso.org.

    3. Click on the “Directory” button in the navigation. To arrive at the page shown here.
    4. Or
    5. If you want to search the entire directory then just click on the "Search" button.
    6. If you want to search for a specific person then type in the name off the individual here.
    7. Then click the "Search" button to start the search through the directory.
    8. If you want to search for an entire group then select that group from then drop down; as shown in the following image.
    9. Then click on the “Search” button to start the search through the directory.
    10. If you want to search by a members location you can do that in this field; please see the following image.
    11. Then click on the “Search” button to start the search through the directory.
    12. For the advanced search you must select from the “Member Type” field first. If you are unsure of what to select then just click on the “All” option.
    13. Then click on the “Continue” button to continue onto the second page of the advanced search.
    14. On this page of the advanced search you can select as many different filters that you want to use in filtering down your search.
    15. Then click on the “Search” button to start the search through the directory.
      1. How do I access my online profile?

        1. You need to first log into the community.

        2. Click on the “Profile Home” button if you are on the front-end of the website. This can be found on either the homepage as displayed or in the My Profile box located in the sidebar on every other page. (Please see the following screenshot.)

      2. How do I update my profile?

        1. First log into the community.

        2. Now you should see a My Profile box appear in place of the login box that was previously located in the same spot.

        3. Click on the “Manage Profile” button if you are on the front-end of the website. This can be found on either the homepage as displayed or in the My Profile box located in the sidebar on every other page. (Please see the following screenshot.)

      3. Where do I find the committees or listservs now?

        1. You need to first log into the community.

        2. Then click on the groups button in the community navigation. Please see the following screenshot.